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Journal Publications

Chen, L., Hsieh, J.J. Po-An, Rai, A. forthcoming. "Benefiting from Intelligent System Knowledge Empowerment: Uncovering the Mechanisms and Contingency Role of Work Experience," Information Systems Research.

Chen, L., Hsieh, J. J. Po-An, Rai, A., Xu, X. 2021. "How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction?  Mechanism Differences between Face-to-Face and Virtual Channels," MIS Quarterly 45(2), pp. 719-754.

Chen, L., Baird, A., Rai, A. 2019. "Mobile Health (mHealth) Channel Preference: An Integrated Perspective of Approach-Avoidance Beliefs and Regulatory Focus," Journal of the Association for Information Systems 20(12), pp. 1743-1773.

Chen, L., J.J. Hsieh, P. A., Van de Vliert, E., and Huang, X. 2015. “Cross-National Differences in Individual Knowledge-Seeking Patterns: A Climato-Economic Contextualization,” European Journal of Information Systems 24(3), pp. 314-336.

Rai, A., Chen, L., Pye, J., and Baird, A. 2013. Understanding Determinants of Consumer Mobile Health Usage Intentions, Assimilation, and Channel Preferences. Journal of Medical Internet Research (JMIR) 15(8), e149 (JMIR is ranked as one of the top two Health IT journals; ISI impact factor: 4.7, 5-yr ISI impact factor: 5.0).

Work under Review

Chen, L., Daniel, S., and Windeler, J. “A Foot in Both Camps: The Impact of Multi-organizational Embeddedness on Firm Turnover and Employee Job Mobility,” under review.

Chen, L., J. J. Hsieh, P. A., and Chan, K. “Dehumanizing the Service-Profit Chain: The Role of Internet of Things-Enabled Customer Service Systems”, under review.

Chen, L., Rai, A., and Guo, X. “Physicians’ Growth Trajectories of Online Patient Base: Integrated Signaling and Collective Experience Perspective,” under review.

Conference Papers

Cui, X., Hsieh, P. A., Keil, M., Chen, L. 2021. "Who Should Grasp Decision-making Authority, Human or Intelligent System?" Academy of Management Annual Meeting Proceedings.

Chen, L. and Rai, A. 2016. “The Role of Digital Capabilities in Converting Inventor Team Expertise to Knowledge Capital for Medical Device Innovation,” Conference of Information Systems and Technology, Nashville, TN.

Chen, L., Rai, A., and Guo, X. 2016. “Patient Base and Price Premium for Online Health Consultations,” INFORMS: Social Media Analytics for Business Applications, Nashville, TN.

Chen, L., Rai, A., and Guo, X. 2015. “Physician’s Online Reputation and Price Premiums for Online Health Consultations: A Combined Signaling Theory and Online Feedback Mechanisms Explanation,” accepted by the 36th International Conferences on Information Systems, Ft. Worth, TX.

Chen, L., Rai, A., and Krishnan, G. 2014. “Consumer Awareness and Use of Mobile Health Services in India: An Urban-Rural Comparison Study,” Proceedings of the 35th International Conferences on Information Systems, Auckland, New Zealand.

Chen, L., J. J. Hsieh, P. A., Van de Vliert, E. and Huang, X. 2009. “Understanding Cross-National Difference in Knowledge Seeking Behavioral Model: A Survival Perspective,” Proceedings of the 30th International Conferences on Information Systems, Phoenix, U.S.

Other Presentations

Chen, L., Rai, A., and Krishnan, G. 2015. “Consumer Awareness and Use of Mobile Health Services in India: An Urban-Rural Comparison Study,” ICIS SIG Social Inclusion Workshop

Rai, A., Chen, L., and Baird, A. 2013. “Consumer Use of Mobile Health: An Integrated Individual and Local Influence Mechanisms Evaluation,” 4th Annual Workshop on Health IT and Economics (WHITE), Washington, DC.

Chen, L., Rai, A., and Baird, A. 2013. “Consumers’ Willingness to Use Mobile Heath: An Integrated Consumer-Provider Innovativeness and Health Risk Explanation,” Theory Workshop, Center for Process Innovation, Georgia State University, Atlanta, GA.

Rai, A., Krishnan, G., Chen, L., and Pye, J. 2013. “Will Mobile Health Be Accepted in India? Results of a Pan-India Health Survey,” 4 th International Conference on Transforming Healthcare with Information Technology, Hyderabad, India.

Rai, A., Krishnan, G., Chen, L., and Pye, J. 2012. “Uncovering the Drivers and Inhibitors of Mobile Health Information Services Usage in the United States,” 3 rd International Conference on Transforming Healthcare with Information Technology, Hyderabad, India.

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